Return & Refund Policy

Please read our return policy carefully before placing an order.

1. Product Opening Policy

1. If a product is marked "Allowed to Open", customers are allowed to open and inspect the product upon delivery.
2. If a product is marked "Not Allowed to Open", customers are not permitted to open the package at the time of delivery. The package must be accepted as delivered.

2. Damaged Products During Shipping

1. If a product arrives damaged due to shipping or courier handling, the customer may request a return or replacement.
2. Customers must contact us immediately after receiving the product.

3. Customer-Caused Damage

1. Products damaged, broken, or misused by the customer after delivery are not eligible for return or replacement.

4. Reporting Shipping Damage

1. If a product is damaged during shipping, the customer must contact us immediately using our official contact number.
2. Customers should provide clear pictures or videos of the damaged product and packaging as proof.

5. Damage Reporting Time Limit

1. Any damage caused during shipping must be reported immediately upon delivery.
2. Claims reported after 48 hours (2 days) of receiving the product will not be accepted.
3. We reserve the right to reject return or replacement requests reported after this period.

6. Inspection & Approval

1. All return requests are subject to inspection and approval by our team.
2. Products must be returned with their original packaging and accessories, where applicable.

7. General Conditions

1. Returns are only accepted for valid shipping-related damage or other issues approved by our team.
2. We do not accept returns for products damaged due to customer negligence, misuse, or improper handling.

For return or replacement assistance, please contact our customer support team through our official contact number.