Shipping & Delivery Policy

1. Order Processing

1. All orders are processed after successful order confirmation.
2. Our team may contact customers to verify order details before dispatch.

2. Delivery Time

1. Estimated delivery time is 3–5 working days, depending on the customer's location.
2. Delivery may take longer due to weather conditions, public holidays, or courier delays.

3. Shipping Charges

1. Shipping charges will be communicated or displayed at the time of checkout.
2. Any applicable delivery charges must be paid by the customer.

4. Order Dispatch

1. Once an order has been dispatched, customers will not be able to cancel the order.
2. Customers are requested to ensure their delivery address and contact number are correct.

5. Delivery Attempts

1. Customers should ensure someone is available to receive the parcel at the provided address.
2. If the customer is unavailable, the courier company may attempt redelivery according to its policy.

6. Shipping Delays

1. We are not responsible for delays caused by courier companies, weather conditions, public holidays, or other circumstances beyond our control.

7. Damaged Packages

1. If a parcel arrives damaged, customers should immediately contact our support team.
2. Please provide pictures or videos of the damaged parcel and product for verification.

8. Incorrect Address

1. Customers are responsible for providing accurate delivery information.
2. We are not responsible for failed deliveries resulting from incorrect or incomplete addresses.

For shipping and delivery assistance, please contact our customer support team through our official contact number.